Last updated July 2026
We stand behind every drop with a 30-day freshness guarantee. If something is not right, we will fix it.
30-Day Freshness Guarantee
If your product arrives less than perfect or you are not satisfied with its freshness, reach out within 30 days of delivery for a replacement or full refund.
Eligibility
Guarantee claims apply to product quality and freshness. For hygiene and compliance reasons, we cannot accept returns of opened consumable products except under the freshness guarantee.
How to Start a Return
Email returns@lolliez.com with your order number and a short description (photos help for damaged items). We will send instructions and a prepaid label when a return is needed.
Refunds
Approved refunds are issued to your original payment method within 5–7 business days after we receive the return or approve your claim. Original shipping is non-refundable unless the error was ours.
Damaged or Wrong Items
If your order arrives damaged or incorrect, contact us within 7 days of delivery and we will ship a replacement at no cost.
Non-Returnable
Gift cards, final-sale items, and limited drops marked non-returnable are not eligible for return, though the freshness guarantee still applies to quality issues.